Initial sessions and your first 1-hour follow-up session are completed at our Spot (204 N. Link Lane, Unit 6, Fort Collins, CO 80524) to ensure a controlled environment allowing humans to learn appropriate mechanics and set up success. After these foundational appointments, we will happily meet with you and your dog in a public location within 5 miles of our location, if warranted. We may accommodate requests for home visits after the first two sessions on a case-by-case basis – additional fees to cover travel and time will apply.

Initial Behavior Consultations

• A $50.00 non-refundable deposit is required to schedule. We recommend that you thoroughly review your resources, time, and availability on our scheduling calendar before committing to scheduling.

• We will honor a one-time rescheduling request (per appointment) if the request is made 14 days before the appointment. Please note that there may be a delay in rescheduling your appointment.

• Appointments not rescheduled with 14 days' notice will forfeit the $50.00 deposit. Unless in the verified event of illness, medical emergency, or severe inclement weather, we will make an exception and accommodate a one-time reschedule.

• No-show appointments are required to pay the full Initial Consultation fee of $340.00

Monthly commitment Programs

• The monthly commitment program must be initiated 45 days or less from your last paid session.

• Full payment is required to schedule. Monthly commitment programs are non-cancelable, non-refundable, and non-transferable unless under the sole discretion of the consultant if they have determined the service not to be the best fit for your dog(s).

• The client is responsible for scheduling, completing, and engaging in the services offered in the Monthly Commitment Program. We recommend that you thoroughly review your resources, time, and availability on our scheduling calendar before committing to scheduling.

• All included services must be scheduled at the time of payment and be completed within 35 days following the one-hour follow-up session (in-person or virtual).

• We will honor a one-time rescheduling request (Per Mo.) if the request is made 7 days before the scheduled appointment time, provided the rescheduling allows for all included services to be completed within the 35-day window.

o Appointments not rescheduled with 7 days' notice, services not scheduled and completed by clients, and no-show appointments count as a package/session use; the appointment and associated fees will be forfeited for the missed appointment.

• In the verified event of illness, medical emergency, or severe inclement weather, we will make an exception and accommodate a one-time reschedule.

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Pay-As-You-Go Continued Support Sessions

• One scheduled, Pay-as-you-go sessions are non-cancelable/non-refundable unless the request is made 7 days before the appointment. We will honor a one-time rescheduling request (per appointment) if the request is made 7 days before the appointment. Please note that there may be a delay in getting your appointment rescheduled.

• Appointments not canceled/rescheduled with 7 days' notice and no-show appointments will be charged the full consultation fee.

• In the verified event of illness, medical emergency, or severe inclement weather, we will make an exception and accommodate a one-time reschedule.

We are a professional service committed to helping people help their dogs. We also greatly value our professional consultant's time, energy, and commitment that they bring to the table with every client and dog they work with. To best accommodate our clients and the well-being of our consultants, we have found that commitment to the process is one of the most integral components. We know that our consultants are committed to the process! Therefore, by asking for a commitment from our clients from the start, we set all parties up for success.

Additionally, our services are in high demand, and everyone's schedules are tight. This dynamic makes filling in last-minute cancellations difficult and is detrimental to our consultants.

The honest answer… it varies. It varies on the dog, the complexity of behaviors, and the time and commitment from the humans. We aim to provide behavioral resolution in the most effective and efficient ways possible. While some clients may achieve results in an initial session, we know consistency is the key to successful behavior change for dogs and humans. This means most dogs will need continued support sessions to help guide and progress your dog's behavior plan. We do not offer extended packages because we don't feel it is ethical to say that we need to do 4, 6, 8, 12, or more sessions with your dog without knowing how they adapt and progress with each behavior plan. Instead, we created Our Monthy Commitment Program, which aims to guide and assist you in integrating behavior modification into your life so you can learn to help your dog(s) most efficiently and effectively. We know this service may not be the best fit for all our clients, so we will continue offering pay-as-you-go behavior consultations. We provide ample information, education, and exercises in every session to keep you and your dog progressing without being overwhelmed – regardless if you participate In the Monthy Commitment Program or Pay-as-you-go.

Monthly Commitment clients receive weekly support (in-person, virtually, and via email) over 30 days to ensure you have an olive branch to access when your questions arise.

Pay-as-you-go clients receive thirty days of email support with each paid session. If you need more support than email, we also offer phone check-ins (billed at 15 mins.) for clients in the 30-day post-appointment window. For clients post the 30-day mark, you are welcome to set up a continued support session or a virtual/phone session billed at the stated rates.

We have a variety of basic training, both group and private, and a variety of boutique-style group classes that cover basic manners and obedience and some more advanced skills, such as recall training and trick training. You can email us at doghelp@live.com to request additional information about these services.